Terms of Service
These terms apply when you use the FoxHound AI website, run a free scan, subscribe to a plan, book a strategy call, or use your dashboard (together, the "service"). By using the service or paying for it, you agree to these terms. If you don't agree, please don't use the service.
The short version: we measure how AI assistants talk about your business and help you improve the signals they rely on. We work hard on it, but AI companies decide what their assistants say, so we can't and don't guarantee any score, ranking, recommendation, traffic, customers or revenue.
1. What FoxHound AI does
We ask AI assistants such as ChatGPT and Gemini questions a customer might ask, record which businesses they mention, and turn that into scores, reports, tasks and recommendations. On the Done for you plan we also carry out agreed work, such as updating listings, review campaigns and website content. Strategy calls are one-on-one advice sessions.
2. No guarantee of results
- AI assistants are run by third parties (for example OpenAI and Google). They decide what their assistants recommend, they change how their systems work at any time, and their answers vary from person to person and from day to day.
- Because of this, we do not guarantee that your business will be recommended, reach any score or position, keep a score it already has, or gain any visitors, customers or revenue.
- Scores, projections, revenue estimates and other figures in your reports and dashboard are estimates based on the questions we ask and the numbers you give us. They are for information only and are not promises or predictions you should rely on for financial decisions.
- Anything said in a sales conversation, email, strategy call or report about likely results is our honest opinion, not a guarantee.
3. Not affiliated with AI companies
FoxHound AI is independent. We are not affiliated with, endorsed by or sponsored by OpenAI, Google or any other AI company. ChatGPT, Gemini and other product names belong to their owners.
4. Your responsibilities
- Give us accurate information about your business, and only ask us to track businesses you own or are authorized to act for.
- You are responsible for your listings, website, reviews and marketing, and for following the rules of each platform you use (for example Google, Yelp and Bing). Unless you've hired us to make a change on the Done for you plan, you decide whether and how to act on our recommendations.
- Where you give us access to an account so we can do work for you, you confirm you're allowed to, and you can remove our access at any time.
- We never post fake reviews or use fake accounts, and we won't do so on your behalf.
5. Plans, billing and cancellation
- Paid plans renew monthly until you cancel. Payments are processed by Stripe.
- You can cancel anytime from the "Manage subscription" link. You keep access until the end of the period you've paid for. We don't give refunds or credits for partial months.
- If you move to a higher plan from your dashboard, your old plan ends right away and unused time is credited by Stripe toward your next bill.
- We may change prices with at least 30 days' notice by email. New prices apply from your next billing period after that.
6. Strategy calls
- Calls are paid in advance and booked through our scheduling link after payment.
- You can reschedule up to 24 hours before the call. If you need to cancel, tell us at least 24 hours ahead and we'll refund you. Calls missed without notice aren't refunded.
- If we need to cancel, we'll offer a new time or a full refund.
- Calls are general business and marketing advice. They aren't legal, tax or financial advice.
7. The service is provided "as is"
To the fullest extent the law allows, the service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement. We don't promise the service will be uninterrupted or error-free, or that third-party AI services will be available or behave the same way over time.
8. Limits of our liability
To the fullest extent the law allows:
- We aren't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, customers, data or goodwill, even if we were told they were possible.
- We aren't liable for what third-party AI services, search engines, directories or review sites say or do, or for changes they make.
- Our total liability for any claim related to the service is limited to the amount you paid us in the three months before the event that led to the claim.
Some places don't allow certain limits, so some of these may not apply to you.
9. Indemnity
If someone makes a claim against us because of information you gave us, content you asked us to publish, or your breach of these terms or a platform's rules, you agree to cover our reasonable costs of dealing with it.
10. Your data
We use your email and business details to run the service, send your reports and follow up about your results. We store AI answers and scores so we can show your history. We never sell your information. You can ask us to delete your data at any time by emailing us.
11. Changes and ending the service
We may update these terms. If a change is significant, we'll email paying customers before it takes effect. We may suspend or end access if these terms are broken. You can stop using the service at any time.
12. Contact
Questions about these terms: lucas@nurawtr.com.